1. Who We Are
House of Cars Auto Repair
- 📍 20109 Fraser Hwy, Langley, BC V3A 4E4
- 📞 +1 (604) 318-0362
- 📧 info@houseofcarsautorepair.ca
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number
- Vehicle Details: Make, model, year, and VIN
- Booking & Service History: Past appointments, repair records
- Technical Info: IP address, browser type, device info (via cookies)
- We do not collect payment information through our website. All payments are processed in person at our shop.
3. How We Use Your Information
We use your data to:
- Schedule and confirm appointments
- Communicate regarding services and repairs
- Send service reminders and updates (if you opt-in)
- Improve website functionality and user experience
- Comply with legal and warranty obligations
We will never sell or rent your information to third parties.
4. Cookies & Tracking
Our website may use cookies or similar tracking technologies to enhance your browsing experience. You can manage cookie preferences via your browser settings.
5. Data Storage & Protection
- Your data is stored securely using industry-standard practices.
- Only authorized personnel have access to customer information.
- We retain your service data only as long as necessary for business or legal reasons.
6. Sharing Your Information
We may share your information with:
- Trusted third-party service providers (e.g., booking form software, email platforms)
- Regulatory bodies or insurers if required by law
- No other parties without your consent
7. Your Rights (Canada – PIPA)
Under British Columbia’s Personal Information Protection Act (PIPA), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Withdraw consent for marketing communication
To make a request, email us at info@houseofcarsautorepair.ca.
8. Third-Party Links
Our website may contain links to external sites (e.g., Google Maps, social media). We are not responsible for the privacy practices of those sites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date.
10. Contact Us
For any privacy-related questions, please contact:
📧 info@houseofcarsautorepair.ca
📞 (604) 318-0362
